You may return unused items within 30 days of delivery. A 10% restocking fee will be charged for returns and the refund will be applied within 8 – 10 business days after receiving the return. Shipping charges will not be refunded. If the reason for the return is a result of our error, (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs.
If your order is damaged during shipping, we will replace it at no extra charge. You must notify us within 10 days of delivery, via email to receive a free replacement. We will then give you instructions on how to return the damaged item to us.
All returns must be sent to:
Eco-Green Wood Products, LLC (Returns)
500 South 9th St
Terre Haute, IN 47807
email: [email protected]
Upon receipt of the damaged item, we will ship a replacement as soon as possible.
We ship to any address in the United States.
Customer satisfaction is very important to us at Eco-Green Wood Products. As a result, we will do our best to make sure you receive your order in a safe and timely manner. We guarantee shipment within 10 days, or its free.